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Refund Policy
Simple and fair — we want you to be satisfied with PlanPoker.
30-Day Money-Back Guarantee
If you subscribe to a paid plan and are not satisfied, you may request a full refund within 30 days of your first payment. No questions asked.
How to Request a Refund
Contact us at [email protected] with the email address associated with your account and let us know you would like a refund. We will process it promptly — typically within 3–5 business days.
Renewals
Subscriptions renew automatically at the end of each billing period. If you do not wish to renew, cancel before the renewal date from your account settings. Refunds are not issued for renewal charges after the billing period has started.
Cancellations
You may cancel your subscription at any time. Cancellation stops future charges but does not automatically trigger a refund for the current period unless you are within the 30-day guarantee window.
Free Plan
The free plan is available indefinitely at no cost. There is nothing to refund.
Contact
Questions about billing or refunds? Reach us at [email protected].